Shipping from China to Mexico: Freight Forwarder Handles Delays Due to Bad Weather Without Missing Deadlines

A few weeks ago, I received a shipping inquiry from Carlos, a client in Mexico. His company imports furniture, and this time he needed to ship 4.5 CBM/700 KG of office furniture from Ningbo to the Port of Manzanillo, Mexico. Carlos hadn’t worked with us before, so he was cautious about choosing a freight forwarder China to Mexico.

"Your price doesn’t seem competitive," Carlos mentioned over the phone, sounding hesitant. "I need to think about it and see if there’s a better option."

I understood his concerns, which are common when customers don’t know us yet. When they start comparing us to other freight forwarders China to Mexico, price is often the only thing they focus on. So, I explained in detail that shipping to Mexico, or anywhere else, isn’t just about the transportation fee. It also involves booking space, customs clearance, warehousing, and much more. To reassure him, I highlighted some of Sunny Worldwide Logistics' strengths: we’ve been in business since 1998, and all our employees have 5-10 years of experience, making them capable of handling any unexpected incidents. We also have our own logistics fleet in Shenzhen, which gives us greater control over the process. “Additionally, we have our own warehouse, which allows us to fully manage and control the logistics chain,” I added.freight forwarder China to Mexico

Carlos listened carefully and said he would think it over. A few days later, he messaged me: “Alice, I did some research and heard your on-time departure rate within China is 99%, even more reliable than SF Express. I’d like to try your services.”freight forwarder China to Mexico

Once the cooperation was confirmed, we immediately started planning the logistics in detail. First, we secured a suitable cargo space for Carlos’s specific size requirements. Our team, with strong ties to the shipping lines, was able to lock in a spot and confirm the sailing date. We then handled all the necessary documents, including the bill of lading, and ensured everything was correct before successfully completing the customs clearance. The cargo was loaded on time.freight forwarder China to Mexico

However, after the shipment was on its way, we received notice from the shipping line that due to severe weather, the vessel would be delayed by two days. This made Carlos very anxious, as his company had planned a large furniture exhibition the day after the cargo was supposed to arrive.

“The delay will cause major problems for us,” Carlos wrote in an email. “We need a solution.”freight forwarder China to Mexico

We quickly took action. Thanks to our membership in several logistics associations, including WCA, we could reach out to reliable agents. I contacted a local port agent and explained the situation, asking for their help. Once the cargo arrived at the port, they prioritized unloading and expedited the customs clearance process. We also coordinated with a trucking company to pre-schedule the truck, ensuring that as soon as customs cleared the goods, they would be delivered to Carlos’s location without delay.freight forwarder China to Mexico

In the end, even though the cargo arrived a day late, our efficient handling ensured that it reached Carlos’s warehouse in time for the exhibition. Carlos was very grateful for our quick response and professionalism. "You’re not just any freight forwarder China to Mexico. You really care about your clients," Carlos said.

This shipment to Mexico had its challenges, but in the end, everything went smoothly, and Carlos’s exhibition wasn’t affected. It’s through handling these kinds of details that we demonstrate our professional service capabilities.freight forwarder China to Mexico

At Sunny Worldwide Logistics, we have our own dedicated warehouse at Yantian Port—one of only three among Shenzhen’s 60,000 logistics companies. We also own an 1800-square-meter office, ranking us among the top three in our industry, and have our own fleet, something only 10% of companies can claim. Feel free to contact me if you need assistance.freight forwarder China to Mexico