How a Professional Freight Forwarder China to Mexico Helped Marco with Equipment Shipping

A few months ago, I received an inquiry from Marco, a procurement manager at a machinery company in Mexico. He needed to ship a batch of industrial equipment—3.8 CBM and 2500 KG—from Shenzhen to Mazatlán Port in Mexico. Initially, Marco was very price-focused and mentioned that he was also consulting with several other freight forwarders China to Mexico.

“Your price seems a bit high. I have another quote that's lower,” Marco said over the phone, even sharing a quote he had received. I understood his needs and responded, “Marco, we don’t just provide shipping services; we help you manage risks. Price is just one aspect. The entire process from China to Mexico involves many steps, and we have the experience to handle these efficiently. If things go smoothly, great, but if any issues arise, we have the capability to deal with them.”freight forwarder China to Mexico

A few days later, Marco contacted me again, still undecided. He asked if we could lower our price a little more. To ease his concerns, I highlighted some of Sunny Worldwide Logistics' unique advantages: We have long-term agreements with the top three international shipping companies, ensuring stable space and reasonable pricing. I also told him that we own a dedicated warehouse at Yantian Port in Shenzhen, which only three companies in the area have, allowing us to provide more efficient consolidation services for his goods. “We have our own logistics fleet, not just a small freight forwarder. This means we have more control and flexibility over the shipping process,” I added.freight forwarder China to Mexico

Eventually, Marco decided to work with us.

“Alright, Alice, I’ve decided to give it a try with you guys,” Marco said, sounding more relaxed over the phone.

From there, I got to work. First, we booked space for the equipment and confirmed the sailing schedule. Marco had several suppliers responsible for different parts of the equipment, and we needed to consolidate these parts from various locations in Shenzhen to Yantian Port. With multiple suppliers involved, coordinating the pickups was quite a challenge. We first confirmed the shipment times from each supplier and developed a detailed pickup plan. Since we have our own fleet of trucks, we had great flexibility, making the pickup arrangements smooth.freight forwarder China to Mexico

However, we did encounter some difficulties. Due to recent traffic restrictions and rush-hour congestion in Shenzhen, some suppliers’ goods couldn’t arrive at the warehouse on time. To prevent further delays caused by traffic, we arranged for drivers to pick up goods at night. Hank, one of my team members, and I personally supervised the process on-site. In the end, all the goods arrived smoothly at our Yantian Port warehouse.freight forwarder China to Mexico

During customs declaration, I noticed that some suppliers didn’t provide complete documentation. This is quite common in operations involving shipping from China to Mexico, but if not handled promptly, it could delay the entire shipment. I reached out to each supplier individually, guiding them to complete the necessary customs documents. To save time, I provided a unified customs declaration template and assisted them in filling it out. Hank and I worked overtime to organize and verify all the documents to ensure the customs declarationwas completed within the specified timeframe.freight forwarder China to Mexico

Throughout the shipping process from China to Mexico, I also provided Marco with real-time logistics tracking and shipment records, updating him on every stage of the process. These records were detailed down to the status and progress of each container, offering transparency and meticulous service that gave Marco peace of mind.freight forwarder China to Mexico

When Marco received his goods, everything was intact. He was very satisfied with our service and specifically mentioned the responsibility and professionalism our team displayed throughout the process. “I’m glad I chose you; your service really made me feel at ease,” Marco wrote in an email. “Among the freight forwarders China to Mexico I contacted, you are the most professional.”freight forwarder China to Mexico

From this cooperation, Marco’s feedback was not just about the reasonable price but about how we paid attention to every detail. We proved through our actions that Sunny Worldwide Logistics is not just a freight forwarder China to Mexico provider but also a reliable partner for our customers in logistics.

We have a dedicated foreign trade warehouse at Yantian Port, one of only three companies out of 60,000 in Shenzhen with such facilities. We also own an 1800-square-meter Grade-A office, ranking among the top three in the industry. Additionally, we operate our own fleet of container trucks, making us one of the few companies, only 10% of our peers, to do so. If you have any logistics needs, feel free to contact me anytime.freight forwarder China to Mexico